There are a range of reasons why your printer might not be printing black. Here is a step-by-step guide for when a printer won’t print black. The one good thing is that you’ve come to the right place. The irritation of this unexpected time sink when you’re already busy can take it to another level. But, when something goes wrong (like a faulty printer), instead of making your job easier, it adds a whole new problem for you to solve. Technology is supposed to make the world simpler. When a printer won’t print black, you’re in a real bind. Whether you’re in a rush, need important documents printed quickly, or are running late for a meeting and need paper documents right now. CH, Greater ManchesterĮmail Include an address and phone number.If you are ever stuck with a printer that won’t print black, we understand your frustration. The job was complete within six days of my call. The Velux rep said it sounded like a known issue and customer services confirmed the unit had been recalled because of a defect between 19 and that they would replace it, and the other two units, free. When one of my 20-year-old Velux skylights failed, I assumed I would have to replace it. I have rarely come across such excellent customer service. It also offered to make a dress in a preferred length at no extra cost and the owner phoned to check I was happy. It sent me two more to see if they would be more suitable. It was beautifully made, but not right on me. I contacted the firm and it sent me one free of charge. I mislaid a spanner from a Hilka Tools set and couldn’t find a replacement to buy individually. We hope Dorset Cereals takes a leaf out of its Kiwi colleagues’ book! C and JH, Auckland, New Zealand Two days later, half a dozen packets of different cereals arrived, with a note hoping we would enjoy a better quality product in future. We emailed a complaint, and received an apologetic answer the same day. The letter about Dorset Cereals’s reaction to the nose pad of someone’s glasses in a packet of muesli really shocked us! Our favourite brand, Pure Delish, in New Zealand, contained fruit segments which were so hard we nearly broke some teeth. There are companies, usually smaller ones, that regard customer satisfaction as fundamental to revenue, so here’s a shout-out to those who put service above cost: ![]() And a shout-out for those who put service above cost It declined to confirm whether it would be investigating. The UK Competitions and Markets Authority tells me manufacturers should make it clear, upfront, whether a printer is restricted to certain brands and that any claims about incompatibility are not misleading. Or they could switch to another manufacturer. Or refuse the firmware updates which may disable their stash of cartridges and risk leaving their printers vulnerable to malware. Buried deep within its website is the warning that any printer could stop accepting non-HP cartridges at any time.Ĭustomers face three choices. HP declared the settlements did not suggest an admission of wrongdoing. Also in 2020, the Italian Competition and Markets Authority fined it €10m for introducing the restrictions without telling customers. In 2020, it paid $1.5m after US customers brought a class action lawsuit claiming it had abused its security update system to disadvantage them. The extraordinary thing is that HP has recently and quietly expanded the practice months after agreeing an out-of-court €1.35m compensation package for customers in four European countries who were left out of pocket after their cartridges were blocked without warning. “I’m sure I am not the only one who bulk buys, only to have them expire before they are used. “I never even realised there was such a thing as a ‘best before’ date on inks,” he writes. GOS of Boothby Pagnall, Lincolnshire, reports that his HP printer is suddenly rejecting HP cartridges that are deemed out of date. It’s like disabling an electric toothbrush if a customer doesn’t use Colgate. The ramifications of this kind of protectionism are significant. ![]() Users, who have relied for years on cheaper brands of ink, are now forced to ditch them, used or unused, and pay a premium for HP’s own. An alternative is confessed on its customer support page, where it states: “The purpose of dynamic security feature is to protect HP’s innovations and intellectual property.”ĭynamic security has been introducing restrictions to cartridges, unbeknownst to printer owners, during firmware updates since 2016. Banning cartridges made by any other manufacturer increases printing quality and security protection, it claims.
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