1/14/2024 0 Comments Walnut creek ford inventoryI eventually bought the truck for MSRP from another dealer on the Peninsula. When I asked them about the price they said take it or leave it. It started back in 2019 when I tried to buy a Ford Raptor from them and they gave me a humiliating quote, higher than any other dealer in the Bay Area by a significant margin. With Walnut Creek Ford, I'm now 0 for 5 and have given up. I live in Danville and have always tried to patronize local East Bay businesses whenever possible. but quite frankly consumers are sick of those excuses. I'm sure the dealership will post a comment about supply chain issues, labor costs / issues etc. Consumers have long memories and won't patronize businesses like Walnut Creek Ford as the power shifts back to the buyer. They've been fat, dumb, and happy and not had to work for business the last several years and don't realize that we are likely heading into another 2007/2008 type recession. Why do this if you are going to make me wait for nearly 1/2 a day for something as simple as an oil change? I walked out, frustrated again, and got right in at my Big O Tire in Danville. New 2024 Ford Edge, from Walnut Creek Ford in Walnut Creek, CA, 94596. The dealership takes appointments for oil changes in 15-minute increments. I arrived at the dealership 20 minutes early for my appointment and was told it would be 3 hours to change my oil. Fast forward to today when I had an appointment to get an oil change while out running errands. I'm sure it will be worth the wait for the Raptor R and I am grateful to the dealer who was willing to help me get this rare truck. Sale #3 lost by Walnut Creek Ford to a competitor on another high margin vehicle. So, again I called around, and I'm now awaiting delivery of my Raptor R sometime next year. I explained that this was the third car that I'd tried to buy from them in 2 years and they could have cared less. I think I got a call from the sales prevention team, not the actual sales team. I ended up getting a call from a sales manager who explained to me how hard it was going to be to get a Raptor R, etc., etc. I said I would give service another chance and said I would like to buy a Raptor R when they are released. I filled out the customer satisfaction survey, expressing my disappointment, and a service manager did follow up with me and asked me to give their service department another chance and she asked if there was anything else they could do to earn my business. I ended up missing a couple of important work meetings and was pretty frustrated. Three hours later I finally got my truck back after they told me it would be about 45 minutes. So, I figured I'd give them another chance on my first scheduled Raptor service and made an appointment, mid-day on a Tuesday, for a simple oil change. The sales team could have cared less so I went down the street and leased my 5th Escalade. I actually told them about my Raptor buying experience and explained that I'm a local and I buy 2 new cars every 3 years and I really wanted to establish a more strategic relationship. Again, highest quote of any Bay Area dealer. Fast forward to 2021 when I tried to lease a new Lincoln Navigator for my wife. Ask any additional questions required to service your vehicle.I live in Danville and have always tried to patronize local East Bay businesses whenever possible.Respond to you promptly via your preferred contact method.Upon submitting your information we will: Please use our online form to schedule your next service appointment, or call (888)472-6409. We are standing by to answer your questions and get you in the door as quickly as possible. What Happens After I Schedule an Appointment? Schedule an appointment today by filling out our online Service Appointment Form, or give us a call at (888)472-6409. The staff at our Walnut Creek Ford dealership's car repair center are ready to work for you. Walnut Creek Ford's Service Department is conveniently located at 1400 Carlback Rd., Walnut Creek, CA. Our skilled Walnut Creek auto shop technicians have the expertise and experience to get your car, truck, or SUV into top condition whether it needs a new muffler, fluid change, alignment, or tune-up. At our greater Walnut Creek Ford car repair center, a member of our service staff will correctly identify and fix your vehicle's problem. Walnut Creek, CA 94596įor high-quality car repair, please visit the Walnut Creek Ford service center. Walnut Creek Ford Car Repair - Located at 1400 Carlback Rd.
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